سياسة الاسترجاع والإلغاء

This category includes single-file HTML applications, inspection tools, calculation spreadsheets, Risk Assessment matrices, editable Word/PDF systems, and compliance packages.

If a purchased digital product is technically defective, corrupted, or cannot be accessed due to a server-side error, the purchaser must notify us at support@hseeg.com within 48 hours of purchase. Upon technical verification, we will issue a replacement link or corrected file immediately. If we are unable to resolve the software issue within 7 business days, a full refund will be issued to the client.

A. Live Online / Classroom Training:

• Cancellations 7+ Days Prior: Trainees who cancel their registration at least 7 calendar days before the scheduled start date are eligible for an 80% refund (a 20% non-refundable administrative and seat-reservation fee applies).
• Cancellations Within 7 Days: Cancellations made fewer than 7 calendar days before the start date are non-refundable. However, the registrant may transfer the registration to a future session within 6 months or nominate an alternate attendee from the same organization at no extra charge.
• No-Shows: Absence from the course without prior written notice sent exclusively by email and confirmed via WhatsApp by both the trainee and management forfeits any right to claim refunds or course rescheduling.
• Academy Rescheduling or Cancellation: In the rare event that HSEEG reschedules or cancels a course due to unforeseen technical or operational reasons, registrants will receive the choice of an immediate 100% full refund or automatic credit transfer to the next available date.